Refund policy

Returns

We accept returns within 14 days of receiving your order.

To start a return, please use our Contact Us page or email us at info.kvintage@gmail.com within the 14-day return period. Please include your order number and the item you would like to return. We will then provide you with the relevant return instructions.

Items must be returned in the same condition in which they were received: unworn, unused and free from stains, odors, damage or alterations.

All original packaging and accessories supplied with the item must also be included in the return. This includes, where applicable, the original shoe box, dust bag, tags, cards, spare parts and any other accessories or extras that were included with the item.

Security Tag

All items are shipped with a KVintage security tag attached.

Please leave the security tag attached while trying on or inspecting the item. Shoes should only be tried on indoors and handled with care.

If an item shows signs of handling or use beyond what is necessary to inspect its condition, characteristics and fit, you may be responsible for any resulting loss in value in accordance with applicable law.

Please pack all returned items securely to prevent damage during transit. Where possible, we encourage you to reuse the original KVintage packaging.

Return Shipping

Customers are responsible for the direct cost of returning their order.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been received and processed.

Please contact us before sending your return so that we can provide you with the relevant return instructions.

Return Address:

KVintage
Meryem Kinora Youssef
Schopenhauerstraße 71
80807 München
Germany

Please send returns only to the address above.

Refused Deliveries

If a shipment is refused because customs duties, import taxes or other applicable charges have not been paid, any costs incurred as a result of the refusal and return shipment may be deducted from the refundable amount where permitted by applicable law.

Refunds

Once we have received and inspected your return, eligible refunds are generally processed within 2–3 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Where a return is made under your statutory right of withdrawal, the refund will be processed in accordance with our Right of Withdrawal Policy and applicable law.

For further information about your statutory right of withdrawal, please see our Right of Withdrawal Policy.

If you have any questions regarding a return or refund, please use our Contact Us page or email us at info.kvintage@gmail.com.